Privacy Policy

Privacy Policy

Last Updated: June 2026

Privacy Policy for Dwarka Ambulance Service

At Dwarka Ambulance Service, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our ambulance services in Delhi, especially West Delhi. This policy is based on common privacy practices used by ambulance and healthcare transportation providers.

1. Information We Collect

We may collect the following information:

• Name of the patient or caller
• Mobile number and contact details
• Pickup and drop location
• Medical condition details provided during booking
• Email address (if submitted)
• Payment and billing information
• Website usage information such as IP address, browser type, and device information

2. How We Use Your Information

We use the information collected to:

• Arrange and dispatch ambulance services
• Contact patients, attendants, or family members regarding bookings
• Coordinate with hospitals and healthcare providers when necessary
• Process payments and maintain service records
• Improve our website and customer service
• Respond to inquiries and support requests

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Information may be shared only:

• With ambulance staff and medical personnel involved in providing services
• With hospitals or healthcare facilities when required for patient care
• With payment service providers for transaction processing
• When required by law, court order, or government authorities

4. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online platform can guarantee complete security.

5. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and understand website traffic. You may disable cookies through your browser settings if you prefer.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

7. Data Retention

We retain information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records.

8. Your Rights

You may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of information where legally permissible

9. Children's Privacy

Our services are not intended for children under the age of 18 without the involvement of a parent, guardian, or authorized caregiver.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

Dwarka Ambulance Service

Phone: +91-7060131191

Email: info@dwarkaambulance.com

Website: dwarkaambulanceservice.com

If you have any questions regarding this Privacy Policy, please contact us.